Posted 3 months ago
Service Desk 3
AI Summary
Service Desk 3 handling IT support and customer service in a contract role, troubleshooting issues and contributing to process improvements.
About this role
Service Desk 3
We provide creative and technology services and solutions in the areas of web design, customized web applications, IT Staffing and e-commerce solutions, Mobile App development and much more services to organizations in the All over the world.
With well defined and documented processes and practices, we ensure successful implementation of all our projects. Our teams are highly trained in best practices of web and application developments and are managed by certified project managers who ensure highest levels of process control and management
Job Title: Service Desk 3 (SD3)
Location: Columbus, OH
Duration: 4 Months
Mode of Interview : Interviews will be held on 2/15/17- Candidates must be available for on-site interviews on 2/15/17
Shifts:
Evening Shift 2nd Shift
Sunday–Thursday3:30 pm – 12:00 am(1 Position)
MondayEvening11:30 Pm–Saturday8:00(1 Position)
No of Position : 2
Short Description on what they will be working on, objectives, and tasks/deliverables
1. 8 total years I.T experience.
2.4 Years SCCM or SMS like experience
3.4 Years PowerShell scripting experience in a production environment
4.8 years customer service experience
5.10 Years Troubleshooting experience
6.4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.
7.5 years’ experience with Active Directory including tools like ADUC.
8.Contributes to continuous process improvements to increase the efficiency of section.
9.Excellent communication skills both written and oral.
Certifications Preferred:
A+
Microsoft Certification
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.