Posted 3 months ago
Service Desk Analyst
AI Summary
Third-person: A service desk analyst handles user support, troubleshooting hardware, software, and devices, and works with Windows OS, Active Directory, Exchange, and ITSM ticketing tools.
About this role
Service Desk Analyst
· Disciplined, systematic problem solving skills required.
· Hands-on work experience with the following Windows Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Exchange 2003/2007
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center or service NOW.
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (2003, 2007, 2010, 2013 and 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio and Lync 2010/2013.
· Internet browsers (e.g. Explorer, Chrome, Firefox) Ability to troubleshoot and solve JAVA and Flash player issues.
· VPN and remote dial-in users
· Support for laptop, desktops, and printers
· iPhone and Android mobile device support
· Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.