Service Desk Engineer (L1) - Japanese - N

We are looking for Service Desk Engineer (L1) - Japanese (Speaking, writing, Reading) with 8+ years of experience.

Requirements

• Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
• Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
• They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.

• Performing remote troubleshooting through diagnostic techniques and pertinent questions

• Walk the customer through the problem-solving process.

• Provide accurate information on IT products or services.

• Respond to email messages for customers seeking help.

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information