Posted 2 months ago
Service Desk Technician
AI Summary
A Service Desk Technician provides user assistance, PC hardware and desktop support, software and licensing maintenance, telephone and vendor liaison, and performs ad hoc administrative tasks at Byrnecut Group.
About this role
Administering reliable and responsive service desk support to the Byrnecut Group users and contractors by providing a positive customer experience and maintain a customer-service-oriented attitude
Duties
· Provide user assistance in the operation of installed software
· PC hardware support including builds, troubleshooting and repairs
· Desktop support
· Software and licensing maintenance and audits
· Telephone support including company mobile phones
· Testing and evaluating new technology
· Liaising with vendors, contractors and staff in purchases and operational support matters
· Ad hoc assistance, support and administration including, but not limited to:
E-Mail
Viruses
Backup
· Other tasks as directed
Selection Criteria
Qualifications: Preferably an IT tertiary level certificate or practical IT industry history equivalent
Experience: 1 year’s previous experience in a similar role
Skills:
· Excellent verbal and written communication
· Organised and able to meet deadlines