Service Engineer
AI Summary
Service Engineer at SofMedica responsible for installing, inspecting, and maintaining medical equipment across Central and Southeastern Europe, preparing technical documentation, managing spare parts inventory, and delivering client training.
About this role
About us
SofMedica is a leading regional multinational company that distributes innovative medical equipment, harnessing the power of precision to improve healthcare outcomes. We are deeply committed to bridging the gap between cutting-edge medical technology and patients in Central and Southeastern Europe. Our mission is to foster an innovation and education ecosystem, empowering healthcare providers to deliver exceptional patient care.
Responsibilities:
- Perform installations, inspections, planned maintains and on time service interventions
- Prepare required technical documentation and keep device inventories updated, spare parts stock management
- Update with the product portfolio knowledge for all Business Groups and get the required certification to perform the service activity
- Participate in the process of analyzing the technical requirements of the clients
- Provide technical training and develop training materials for clients
- Contribute to the technical service audits readiness
- Reporting of the service activities (Service Report, Service Activities Register, Annual Technical Inspection Plan, List of installed devices)
- Respond politely, promptly and professionally to partner requests in line with company guidelines
Requirements
- University degree preferably in engineering (bionic, computer, mechanical, electrical)
- Experience in medical technology or technical service
- Native Croatian, fluent English knowledge verbal and written
- Driver's license, driving experience, willingness to travel
- Demanded soft skills:
o Reliability
o Flexibility, adaptability
o High degree of precision
o Good work ethic
o Independence, problem-solving skills
o Empathy, patience
o Customer focus, excellent communication skills
Benefits
- Be part of a mission-driven team dedicated to improving healthcare
- Work with unique, cutting-edge technology
- Opportunity for professional growth and continuous learning
- A supportive and innovative work environment
- Competitive salary, bonuses, and comprehensive benefits
Skills
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