Service Engineer AV / Unified Communications

Title: Service Engineer AV / Unified Communications - Fuku

URL Source: https://apply.workable.com/j/13A808D6D4

Markdown Content: • Salary: Up to Basic $4,500 + AWS + Variable Bonus

• Location: East (Singapore)

• Working Hours: Monday to Friday, 9:00am – 6:00pm

About the Company

Our client is a fast-growing Audio Visual (AV) and Unified Communications (UC) solutions provider. They specialise in delivering end-to-end AV and IT solutions to Multinational Corporations, Fortune 1000 companies and major government agencies across the region.

With strong emphasis on collaboration, innovation and career development, the company offers a supportive environment where individuals are empowered to grow together and make a meaningful impact.

Role Overview

This role offers an exciting opportunity for a Service Engineer to be part of a regional technical services team. You will support AV and UC systems across multiple sites in Singapore and the region, working closely with internal teams and clients to deliver high-quality technical support and service excellence.

Key Responsibilities

• Provide post-sales technical support and represent the company’s concierge service for maintenance and customer care.

• Perform remote and onsite diagnostics, troubleshooting and rectification for AV and video conferencing systems.

• Plan and execute preventive maintenance to ensure system reliability and performance.

• Provide post-installation support including firmware updates, configuration changes and system optimisation.

• Coordinate with end users, vendors and principals to resolve technical issues within SLA timelines.

• Prepare accurate service reports and technical documentation after each engagement.

• Support end-user training, system handover and post-commissioning activities.

• Escalate complex technical issues to manufacturers where required.