Service Engineer II, USHQ

About the role

Join D-Wave as we launch ourstate-of-the-artfacility in Boca Raton, Florida, opening in 2027.We are seeking two Service Engineers to be among the first members of this exciting new team, helpingestablishlocal service operations while supporting the next generation of quantum computing technology.

In this hands-on role, you will build, upgrade,maintain, troubleshoot, and repair the complex mechanical, electrical, and cryogenic systems that power D-Wave's Leap™ quantum cloud service.You'llplay a key role in ensuring system reliability, operational excellence, and customer success while helping shape how our new siteoperates.

Your journey begins with a fully supported training and knowledge-transfertemporaryassignment of up to180 daysat our headquarters in Burnaby, British Columbia, whereyou'llgain immersive, hands-on experience with ourcutting-edgequantum systems alongside experienced engineers.This positionis located inBoca Raton,FL;where you will return after your temporary assignmentand take increasing ownership of system support, operational readiness, documentation, and technical issue resolution. This is an exceptional opportunity for a technically curious, customer-focused engineer who thrives in a dynamic environment and wants to help advance the future of quantum computing.

What you'll do

• Participate in quantum computing system builds, installations, commissioning, upgrades, and maintenance.

• Troubleshoot and repair cryogenic, electrical, mechanical, vacuum, and control systems in laboratory and field environments.

• Helpestablishservice operations at the new Florida facility, including procedures, tools, spare-parts practices, documentation, and escalation processes.

• Support production systems through scheduled maintenance, incident response, and participation in an on-call rotation.

• Work with hardware and R&D teams to improve system reliability, serviceability, and operational processes.

• Develop andmaintainservice procedures, troubleshooting guides, maintenance records, and incident documentation.

• Build effective working relationships with customers, partners, vendors, and host-facility personnel.

• Travel to customer and company sites asrequired.

Required

• Bachelor’s degree in engineering, physics, oran equivalentcombination of education and experience.

• 3+years of hands-on experience supporting complex electromechanical systems in laboratory, production, or field environments.

• Strong knowledge of thermodynamics, fluid systems, electrical systems, and mechanical equipment.

• Demonstrated troubleshooting,critical-thinking, and organizational skills.

• Experience with scripting, PLC logic, or programming languages such as Python or C/C++.

• Ability to manage changing priorities and work independently in a new and developing operation.

• Strong written and verbal communication skills, including confidence working directly with customers.

• Ability to collaborate effectively with engineering, operations, facilities, and other technical teams.

Bonus points

• Experience with cryogenic or high-vacuum systems.

• Familiarity with Linux or UNIX, networking, and IT infrastructure.

• Experience with P&IDs, fluid-control systems, PLCs, or electromechanical controls.

• Experience commissioning technical equipment or launching a new laboratory, service location, or field operation.

• Experience providing technical support for complex customer-deployed systems.

• Current or eligible Engineer-in-Training or Professional Engineer registration in the United States.

Assignment and eligibility requirements

• Willingness and ability to temporarilyrelocatetoBurnaby, British Columbia, for ashort-term international assignment forrequired onsite training assignment of up to180 days.

• Ability to obtain andmaintainauthorization to work in Canada for the duration of the temporary assignment.

• D-Wave will cover eligible costs associated with the requiredshort-term international assignmentand training period.Additionaldetails will be provided during the hiring process.

• Ability to obtain andmaintaina valid passport and travel to customer and company sites across North America and Europe.

• Approximately10% travelis expected following theinitialonsite training assignment.

• Willingness toparticipatein an on-call rotation and work flexible or after-hoursschedules as business needs require.

• Ability to obtain andmaintainsecurity clearance.

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.