Posted 16 months ago
Service Manager
AI Summary
Manages after-sales service for medical instruments, handling installation, maintenance, troubleshooting, and repair for hospitals and clinics while managing service contracts and CRM/SAP systems.
About this role
Main Tasks:
1. Provide high quality after-sales service to hospitals and private clinics
2. Handle technical inquiries, provide instrument installation, maintenance, troubleshooting and repair
3. Effective internal and external communication
4. Handling of service quotation, service contracts and collect service AR.
5. Set up and utilize CRM and SAP for MED service team
1. Proactive attitude and problem solver
2. Excellent communication skills, Fluent in English
3. Able to work under pressure and in a team
4. Familiar with optical systems
5. Familiar with TCP/IP connection, PC, server, database backup and restore
6. Comprehensive knowledge of Microsoft Windows, Antivirus protection, and other Windows based tools.
7. Willingness to travel internationally (Regular training will take place in Germany, USA and China).
8. Demonstrated excellent leadership and management skills
Your ZEISS Recruiting Team
Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.