Service Now Consultant

SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT.

Position Title: Service Now Consultant

Location: Reston, VA

Duration: 6 months Contract

Need Local or who can attend Face to face

Interview Process: Face to Face

Required Skills:

·8 years’ experience in continuous process improvement methodologies including ITIL®, business

·process re-engineering, and/or quality management initiatives

·Significant demonstrated experience with ITIL® business process reformation, re-engineering, and

·project management activities, with extensive Service Catalog and Service Request experience

·Expert level experience in Service Now Service Catalog and ServiceRequest design and implementation

·Expert level in Reporting based upon requests

·Expert level in Service-Now integrations to on-prem application including but not limited to SQL and

·WebServices (REST and SOAP)

·Expert level experience with workflow creation

·Experience working with/leading process reformation teams

·Knack for uncovering and recommending timely and high-impacting enhancements to day-to-day

·processes

·Desire to develop complex strategies to overcome cultural resistance to process-driven change

·Experience facilitating quality improvement efforts

·Excellent verbal and written communication skills

·Excellent leadership and problem-solving skills

·Experience with Service Now required, experience with Remedy is a plus

Qualifications

Bachelor's

Additional Information

All your information will be kept confidential according to EEO guidelines.