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Window Nation

Posted 8 days ago

Open

Service Processor

Fulton, MDRemote

AI Summary

Customer-focused role handling service issues, coordinating scheduling, and updating CRM records to ensure timely resolution and a high-quality customer experience.

About this role

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Core Role Responsibilities

  • Engage, listen, and resolve customer issues; ensure a highly personalized customer experience
  • Triage service-related issues related to installed Window Nation products
  • Swiftly and thoroughly research customer inquiries
  • Ensure that scheduling stakeholders can accurately and efficiently schedule service requests
  • Demonstrate sound understanding of our products throughout interactions with customers, vendor-partners, etc.
  • Order service parts; work with external vendors to ensure product, parts, and service are delivered with a sense of urgency
  • Keep customers updated; regularly update customer accounts in the CRM
  • Meet individual quantitative performance metrics

    • Basic Qualifications

  • 2+ years of Customer Service experience to include call centers, customer care centers.
  • Experience working in a CRM system or other customer tracking software.

    • Preferred Qualifications

  • Ability to handle difficult conversations with a high level of empathy
  • Customer-centric mindset
  • Ability to provide thorough notes/updates in a CRM
  • Experience in Dynamics 365
  • Proficiency in Microsoft Office
  • Excellent interpersonal and communication skills
  • Experience working in a high-volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently

    • Skills

    CRM Notes And UpdatesCRM SystemDynamics 365Microsoft Office

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