Service Support Coordinator

Overview

Support Customer Education operations by managing training logistics, reporting, systems updates, course administration, and customer communications across on-site, virtual, regional, and eLearning programs. Ensure accurate execution of training activities through Compass, CVENT, Smartsheet, and other business tools while improving processes, maintaining data accuracy, and delivering seamless customer training experience.

Responsibilities

Support the delivery and administration of Customer Education programs, including on-site, virtual, regional, Informatics, and eLearning training.

Create, update, and maintain Compass cases, work orders, training records, and related documentation.

Manage course registrations, scheduling, website updates, and training information in CVENT and other systems.

Prepare and maintain training reports, including New Orders Analysis and revenue recognition support.

Processing Work Orders, RA requests, and Support Requests, including short-shipping, change-of-ownership, serial-related tasks, and deletion requests.School Billing/Cvent and TA Support, covering Support Line, Billing, Instrument Moves, and RA activities.

Qualifications

1. Bachelor’s degree in business administration, Education, Training Management, Operations, or

2. A related field preferred.

3. Years of experience in training coordination, customer education, learning operations, or administrative support roles.

4. Experience managing training programs, course registrations, scheduling, and customer communications.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.