Service Transition & Quality Manager

£44,000-£48,000

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the look out for a passionate Service Transition and Quality Manager to join our team!

This role oversees the successful introduction and continuous improvement of our IT services across our clubs and central teams. You’ll act as the gatekeeper for service transitions, ensuring new technologies are fully tested, supported, and delivered to a high standard while working closely with Operations, Member Experience, and IT stakeholders.

You’ll support service reviews, supplier performance, training and ongoing optimisation of IT systems to deliver a seamless experience for both members and colleagues.

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Strong IT Service background with a good understanding of ITIL frameworks and technical environments
• Excellent stakeholder management and communication
• Strong analytical, organisational and problem solving skills
• Proactive, self-motivated and collaborative approach with a strong sense of ownership

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

Club Support UK