ServiceNow Administrator

Strength. Care. Growth

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Nikolay Hristev is looking for a new team member.

Your daily routine would include:

• Administer, configure, and support the ServiceNow platform, including incident, request, problem, change, CMDB, knowledge base, and other modules as required.
• Performing regular maintenance of the ServiceNow platform, including patching, vulnerability management, and release activities, in coordination with development teams.
• Troubleshoot technical issues and provide timely resolution for ServiceNow-related incidents and requests.
• Monitor platform health and performance as well as perform root cause analysis of recurring issues.
• Manage user access, roles, and permissions in accordance with company policies.
• Assist in testing and deploying new functionalities, integrations, and releases.
• Be in contact with ServiceNow support for advanced troubleshooting or escalations.

We’ll know you can make it if you have:

• Hands-on experience as a ServiceNow Administrator and support.
• Strong understanding of IT Service Management (ITSM) processes.
• Experience in configuring ServiceNow including patch management, vulnerability management, and release activities, in cooperation with development teams.
• Good understanding of ServiceNow security model and access controls.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Strong communication skills and the ability to document clearly within the ServiceNow platform (especially through the Knowledge Base and other internal tools).
• Ability to manage multiple priorities and work independently or as part of a team.

Nice to Have:

• ServiceNow Certified System Administrator (CSA) certification.
• Experience with additional ServiceNow modules (ITOM, HRSD, CSM, etc.).
• Experience with integrations (REST / SOAP APIs, LDAP, etc.).
• Familiarity with Agile or ITIL frameworks.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

You want to learn more? See us in action in A1 Blog

Sounds good? Apply now!

Any questions? Contact Simeon Kostov.

Only shortlisted candidates will be contacted.