ServiceNow Architect

Key Responsibilities

• Design and communicate the ServiceNow platform architecture and define standards for

design, development, quality and testing.

• Design interoperability and interfaces between ServiceNow and other enterprise systems.

• Translate business, user and technical needs into scalable architecture solutions aligned

with organisational goals.

• Map business objectives, project benefits, priorities, components and system features into

platform architecture.

• Assess internal customer expectations, gather and analyse requirements, and translate

them into optimal technical solutions.

• Present proposed technical solutions to both technical and non-technical stakeholders.

• Supervise the implementation and improvement of organisation-wide service

management capabilities based on ServiceNow.

• Provide recommendations on business requirements, technical designs, security, disaster

recovery and risk management.

• Maintain up-to-date solution documentation, technical design documents, SOPs, user

manuals and knowledge-base articles.

Requirements

Requirements

• Minimum 8 years of IT-relevant professional experience and at least 3 years in a similar

position.

• Minimum education level: Level 4; English language skills: C1 or above.

• ServiceNow Certified System Administrator certification or equivalent.

• Excellent hands-on experience designing ServiceNow platform solutions; experience with

on-premises deployments is an advantage.

• Excellent practical knowledge of the ServiceNow product portfolio and service

management principles.

• Experience administering and maintaining ServiceNow platforms is advantageous.

• Experience creating technical documentation, including technical design documents.

• Strong knowledge of IT security standards and complex information-system

interoperability.

Technical Knowledge

• Key ServiceNow integration technologies, including Web Services, SSO, LDAP and REST.

• Systems modelling tools such as Sparx Enterprise Architect, ARIS Architect or equivalent.

• Platform architecture, integration design, technical governance, performance optimisation

and security.

• Ability to collect and interpret system metrics and optimise solutions from performance,

security and quality perspectives.

• Understanding of organisational service-management capabilities and enterprise-wide

platform implementation.

Core Competencies

• Excellent troubleshooting, analytical and problem-solving skills.

• High accuracy, attention to detail and a strong sense of responsibility.

• Very good organisational and communication skills.

• Ability to work under pressure with minimal supervision.

• Co-operative, service-oriented mindset with a high level of motivation and initiative.

• Forward-looking and holistic approach to architecture and platform evolution.

Engagement Details

• Security clearance: CONFIDENTIEL UE / EU CONFIDENTIAL; screening must be initiated within the

first 45 days of assignment.

• Service model: on-site service provision, with an expected 20% intra-muros / 80% extra-muros ratio.

• Location: Frontex Headquarters.

• Travel: not foreseen.

• Interview required; minimum interview score: 70%.

• Technical quality / price weighting: 50% / 50%.