Posted 3 months ago
ServiceNow Business Analyst - Need locals to IL
AI Summary
Senior Business Analyst supporting Service Desk transition projects, leading documentation and requirements gathering, and coordinating with IT teams to drive change.
About this role
ServiceNow Business Analyst - Need locals to IL
Qualifications
KEY SKILL REQUIREMENTS:
This needs to be a Senior Business Analyst with experience working on Service Desk Transition projects. Experience with ServiceNow Service Desk transition projects would be golden. If they have some Project Management experience as well, added plus.
• Experience supporting MS Suites is required.
• Strong documentation management experience is strongly desired.
• Any ITIL related certifications or awareness is a big plus.
Experience and Requirements
• Experienced BA/PM with previous background in Service Desk transition
• Experience with Microsoft suite of products expected
• ITIL certifications/awareness – Service Transition scope
• ServiceNow experience highly-recommended
• Ability to work independently once acclimated
• Ability to engage/influence leaders and drive change
• Ability to work with Knowledge Management team to coordinate documentation.
• Perform other duties as assigned
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.