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ServiceNow Developer Associate Manager | Hybrid

Mandaluyong City

AI Summary

A ServiceNow Developer Associate Manager leads ServiceNow solution delivery, performing requirements analysis, configuration, customization, workflow automation, testing, deployment, and incident resolution while coordinating with stakeholders and owning technical documentation.

About this role

Key Deliverables:

A SKILLED ServiceNow candidate should demonstrate hands-on experience in:

  • Requirements analysis and solution design
  • ServiceNow configuration, customization, and development
  • Workflow and automation implementation
  • Agile-based delivery and sprint execution
  • Testing, deployment, and platform upgrade support
  • Incident resolution and technical troubleshooting
  • Stakeholder collaboration and impact assessment
  • Technical documentation and delivery ownership

Must-Have Skills:

  • Hands on ServiceNow development or solution architecture experience
  • Minimum 2+ years of ServiceNow implementation, configuration, customization, or development experience.
  • Demonstrated experience in at least one or more ServiceNow product lines: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM
  • Proven experience delivering ServiceNow solutions in a project or production environment.
  • Has broader module ownership, complex customization, integrations, Service Portal/workspace exposure, L2/L3 support, platform maintenance, and ability to lead delivery areas

Additional Details:

  • Work Setup: Hybrid (Mandaluyong, QC, or BGC)
  • Work Schedule: Need to be flexible, set to mid or night shift

Skills

L2/L3 SupportServiceNowServiceNow ConfigurationServiceNow CSMServiceNow CustomizationServiceNow DevelopmentServiceNow HRSDServiceNow IRMServiceNow ITAMServiceNow ITOMServiceNow (ITSM)ServiceNow SecOpsServiceNow Solution ArchitectureServiceNow SPMServiceNow Workflow AutomationService Portal

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