ServiceNow Developer - DC, VA, MD

*Candidates residing within a 100-mile radius of Washington, DC, will be required to report onsite daily to a federal agency office in the DC area in the near future.*

We are seeking a ServiceNow Developer to design, develop, and support enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, Service Portal, and Mobile Agent. The role requires hands-on experience delivering scalable, secure, and upgrade-safe solutions using ServiceNow best practices, with a strong focus on automation, integration, and user experience. The ideal candidate partners closely with business and technical stakeholders to translate complex requirements into reliable platform solutions that improve service delivery, operational efficiency, and end-user satisfaction.

Responsibilities include developing Business Rules, Client Scripts, Flow Designer workflows, Service Catalog items, CMDB models, portals, and mobile experiences; implementing REST/SOAP integrations; supporting releases, testing, and upgrades; and enforcing platform governance and quality standards. The role also provides technical leadership through code reviews, documentation, and mentoring. Required qualifications include deep ServiceNow development experience, strong JavaScript skills, knowledge of ITIL and Agile practices, and relevant ServiceNow certifications (CSA and CAD preferred).

Basic Qualifications

• 4+ years of experience implementing ServiceNow solutions

• 3+ years experience in CSM or ITSM with deployed Custom Application Development

• Must be able to obtain and maintain a Public Trust clearance.

• US Citizenship is required (required by the federal government for this position).

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract, and laws do apply.

Preferred

• 5+ years experience troubleshooting and resolving technical issues related to ServiceNow implementations.

• 3+ year experience scripting beyond basic ServiceNow scripts

• 3+ year experience in Agile Scrum

• Active FCC or GSA government clearance

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• Strong technical skills, including workflow configuration, and business rule development.

• Certified in one or more additional mainline certifications, with preference for

• • ServiceNow Certified Application Developer

• • ServiceNow Certified System Administrator

• • Certified Implementation Specialist – Human Resources
  • Certified Implementation Specialist – Customer Service Management
  • Certified Implementation Specialist – Discovery

• • Certified Implementation Specialist – Software Asset Management
  • Certified Implementation Specialist – Project Portfolio Management
• Strong technical skills in developing integrations for ServiceNow applications

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00Nationwide Remote Office (US99)