ServiceNow IT Catalog Architect

Overview

We are seeking a highly experienced Lead ServiceNow IT Catalog Architect with 12-14 years of ServiceNow experience to lead the standardization, modernization, and AI-enabled evolution of IT service delivery through ServiceNow Catalogs.

Responsibilities

• Partner with IT Service Owners to assess services and identify opportunities for catalog standardization, automation, and AI enablement.
• working on key deliverables and milestones to transition IT service areas into standardized ServiceNow catalog offerings.
• Being a IT Catalogs product team member, bring the thoughts for future-state service delivery models leveraging self-service, workflow automation, conversational experiences, and AI capabilities.
• Catalog taxonomy & structure: defining how SAP services/products are structured and categorized as they're onboarded into the enterprise catalog.
• Automation design: designing the Flow Designer workflows and fulfillment automation for SAP catalog items — order guides, AI-assisted form completion, and automated fulfillment paths.
• Integration architecture: deciding how the ServiceNow catalog integrates with SAP backend systems (e.g., SolMan, SAP fulfillment systems) to execute requests end-to-end.
• AI capability implementation: determining where Now Assist and AI Search get applied within the SAP catalog experience, and how conversational workflows are designed for SAP-specific requests.
• Standards conformance: ensuring SAP catalog items are built consistent with the enterprise catalog standards already set by the IT Catalog Lead, while making SAP-specific technical calls within that framework.
• Sequencing: prioritizing which SAP services get catalog-enabled and automated first, based on volume and business impact.

Qualifications

• 12-14 years of ServiceNow experience with strong expertise in architecture, Service Catalog, workflow automation, and platform design.
• Proven experience onboarding IT service domains into standardized catalog offerings.
• Demonstrated success driving service standardization, automation, and service delivery improvements across multiple IT functions.
• Experience working directly with Service Owners to assess, redesign, and optimize service delivery models.