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Posted 4 months ago

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ServiceNow Senior Technical Consultant

Gurugram, HaryanaRemoteFull-time

AI Summary

Senior Technical Consultant – ServiceNow leads design, configuration, and implementation of ServiceNow solutions (ITSM, Portal, ITOM), collaborates with clients and teams, and mentors junior staff.

About this role

We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).

Roles and Responsibilities

  • Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
  • Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
  • Conduct workshops and demos for stakeholders and end users.
  • Collaborate with internal teams and clients to ensure high-quality delivery.
  • Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
  • Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
  • Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
  • Perform ongoing Discovery and CMDB maintenance
  • Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
  • Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
  • Comfortable working in Agile environments with active sprint participation and backlog grooming.

    • Qualifications

  • 7+ years of experience working with ServiceNow, including hands-on development and implementation.
  • Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
  • Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
  • Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
  • ServiceNow Certified System Administrator ,Certified Application Developeror Certified Implementation Specialist certifications preferred.
  • Experience with additional ServiceNow modules like HRSD, or GRC.

    • Skills

    AgileBusiness RulesCMDBDiscoveryHardware Asset ManagementITOMITSMMID ServerREST APIScript IncludesServiceNowService PortalSOAPUI Policies

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