ServiceTitan Customer Service & Dispatch Virtual Assistant

Customer Service & Dispatch Virtual Assistant

• Pay Range: $5.00 – $8.00 USD per hour.

• Work Type: Full-time (40 hours/week).

• Schedule: Standard US Pacific Standard Time (PST) business hours, with the possibility of weekend shifts as needed (advance notice provided).

• Location: 100% Remote.

Role Overview

We are seeking a highly organized, customer-focused Virtual Assistant to support a thriving business in the essential home services sector. This is a 100% remote, full-time position offering competitive compensation with a clear trajectory for financial and professional growth. This role is ideal for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians.

Key Responsibilities

• Customer Support (KPI Target): Serve as the primary point of contact for customer inquiries, maintaining a strict 2-minute SLA for response times.

• Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments.

• Data Management: Log service requests, update customer records, and maintain accurate dispatching information across relevant systems in real-time.

• Client Communication: Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays.

• Issue Resolution: Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction and brand trust.

• Team Collaboration: Collaborate directly with field teams to ensure seamless service delivery and operational alignment.

Requirements & Qualifications

• Experience: Proven track record in a customer service or dispatching role, specifically within a service-oriented industry (e.g., HVAC, plumbing, electrical).

• Technical Proficiency: Direct, hands-on experience and comfort navigating ServiceTitan is strictly required. High proficiency with scheduling tools and standard office applications.

• Communication Skills: Exceptional verbal and written English communication abilities to confidently interact with US-based clients.

• Core Competencies: Strong organizational skills, problem-solving aptitude, and keen attention to detail. Capacity to manage multiple priorities in a fast-paced, high-volume environment.

• Remote Infrastructure: Ability to work independently with minimal supervision. Must possess a dedicated, noise-free home office setup equipped with reliable, high-speed internet and a backup power/internet solution.

Benefits of Working for Hyre

• Clear upward mobility with performance-based raises to reward your hard work.

• Minimum 5 days off annually (paid or unpaid based on client terms).

• Annual cost-of-living adjustments at your one-year anniversary.

• Opportunities for continuous career growth.