Setup Technician

Description

Prosource, the Midwest region’s leading business technology solutions provider, delivers innovative printing solutions, corporate office equipment, and managed print services that help businesses improve efficiency and reduce costs. Proudly recognized as a Top Workplace by The Enquirer from 2020-2026, Prosource is committed to both exceptional customer service and an outstanding employee experience.

Major Goals and Responsibilities:

The setup technician position supports the Logistics Team by evaluating, managing, and successfully carrying out all machine setups/equipment builds while ensuring the customer and sales rep satisfaction. The position ensures inventory integrity and quantity levels. This position also helps with any and all duties that may be assigned.

Requirements

Essential Activities and Responsibilities:

Setups/equipment builds of copiers, printers, scanners (85%):

· Setting up new/used equipment to it’s full capacity to ensure all functions are in proper working condition and to the customer expectations.

· Unboxing of equipment and disposing/breaking down of packing, boxes and skids.

· Verify equipment serial numbers on all devices.

· Working with Logistics/Project Managers/Sales representatives to input all necessary customer information into the machines.

· Navigating multiple forms of spreadsheets, manufactures websites, and necessary research to complete task or possible issues.

· Warehouse duties at the Hill location (Formatting Hard Drives, Pulling Lease Returns, Green Parts).

· All paperwork completed and setup calls invoiced by the end of the day.

Back up for the Warehouse Team (10%):

• Pull and fill orders

• Maintain inventory levels and accountability

• Maintain a clean and safe warehouse

• Assist in other areas (i.e. Shipping, order entry, stocking and set up)

• Loading/Unloading Trucks

Other duties as assigned (5%)

· Event Setup / teardown

Behavioral Traits, Attitudes and Skills Required:

• Strong social skills, friendly and receptive attitude, great customer relations

• Professional

• Organized

• Takes Initiative

• Reliable, punctual and flexible

• Good oral and written communication

• Team player

• Ability to multi-task

• All tasks will be carried out ethically, legally and professionally

Education / Experience:

• High school diploma or equivalent

• Valid driver’s license

• Must be familiar with basic PC Operation with knowledge in using Microsoft Office Application.

Physical Requirements:

• Must be able to lift up to 75lbs and above and roll office equipment.

• Must be able to sit, stand or stoop for long periods of time.

• Must be able to work full time.

People Managed:

· None

Primary people Contacts:

• Customers

• Management Team

• Associates

• Service Techs

• IT Help Desk and Technicians

Toughest Part of the Job:

• Being able to handle the day-to-day exceptions or changes that occur daily.

• Dealing with exceptions that come up and having to juggle multiple projects at once.

• Lifting heavy printers onto carts or cabinet stands.

• Meeting customer expectations for on-time installations.

Compensation method:

• Hourly paid Bi weekly