Shift Leader

Overview You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent. Qualifications At least 3 year's of retail experience At least 1 year of retail supervisor experience Confident and comfortable engaging customers to deliver an elevated experience Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products Initiates completion of tasks or activities without necessary supervision Flexible availability – including nights, weekends, and holidays Responsibilities Inspire, and motivate your team to drive sales that deliver exceptional customer service Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service Delivering sales, customer experience, merchandising, visual, and operational expectations Maintaining personal and productivity goals Uphold the quality and productivity of every aspect of your store Act as a partner between customers, sales associates, Assistant Manager and the Store Manager Ability to learn and share expertise of products and trends to fit customer’s needs Maintains an awareness of all product knowledge, and current or upcoming product / trends Contributes to a positive and inclusive work environment Benefits From: £10.00 - £14.12 per hour 28 days holiday – plus an extra day per year for the first 5 years! Associate discount of between 30 – 50% WellHub – Daily Wellbeing options for Employees Employee Assistance Program – Retail Trust Company Sick Pay scheme Head Office Internships Striper Ambassador Programme Development Opportunities Address Cabot Circus Unit 39a City Bristol State/Province UK Postal Code BS1--3DX