Posted 11 months ago
Shift Leader
AI Summary
Leads a restaurant shift by coaching crew members, enforcing brand, food safety and cleanliness standards, resolving guest issues, and driving sales and cash accountability. Acts as the designated in-charge member of the restaurant management team.
About this role
Position Title: Shift Leader
Reports To: Assistant Store Manager & Restaurant Manager
Pay: $14 - $16 per hour with tips
Overview
The Shift Leader is the member of the restaurant management team which consists of the Restaurant Manager, the Assistant Manager(s), and Shift Leaders. Whoever oversees a shift is designated as the “shift leader” in charge. Our goal is to always have a designated Shift Leader in position. Our Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Key Responsibilities
- Responsible for all aspects of guest satisfaction. This is represented in an ongoing focus on maintaining the highest standards of product quality, guest service, restaurant cleanliness, and food safety. This is commonly referred to as Q.S.C. (Quality Service and Cleanliness).
- Support a respectful team environment and communicate shift priorities, goals and results with team
- Support the training of crew members as requested and provide coaching and feedback to crew members
- Create and maintain a guest first culture in the restaurant, resolve guest issues, and ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
- Drive sales goals and results, execute restaurant standards and marketing initiatives, manage cash over/short during shift, and ensure all products are prepared according to Brand standards
Qualifications
- Ideally some leadership experience in retail, restaurant, or hospitality
- Basic computer skills and proficiency in English (spoken and written)
- Strong math, financial management, and analytical skills
- Ability to motivate, train, and develop a team in a fast-paced environment
- Positive attitude, punctuality, and willingness to embrace change
Certification Requirement:
- Must complete the required The Center Online courses within 3 months of promotion or employment
- Must possess a ServeSafe Food Handler’s Certification or obtain certification within 60 days of promotion
Physical Demands & Working Conditions
- Standing for extended periods
- Repetitive motion including bending, stooping, and reaching
- Lifting packages as needed
- Working in a small space and/or wearing a headset
Skills
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