Shift Leader - MOKA - Madison

Shift Leader - MOKA - Where the coffee is strong, but the vibes are stronger.

Here at MOKA, we’re more than just your average coffee shop; we’re a crew of people who love to make others smile! We don’t just make coffee… We make someone’s day! We’re family and community-oriented, and we love making a difference one customer at a time!

Are you a coffee enthusiast with a knack for leadership? If you love fueling a team as much as you love brewing a perfect shot, you might just be our missing ingredient! We’re looking for passionate, energetic leaders who can turn shift operations into genuine connections.

Who you are:

• Natural Leader – Someone who can motivate a team to work as a cohesive unit!
• Problem Solver – The ability to solve problems quickly and manage conflict effectively.
• Organized Pro – A proven track record of operational organization and attention to detail.
• Coffee Expert – Proficient in all Barista responsibilities with at least 1 year of industry experience.
• Reliable & Committed – Punctual, coachable, and ready to work at least 20+ hours per week!

What you'll do:

• Lead the Shift: Oversee operations, delegate tasks, and adjust staffing to keep the workflow smooth.
• Coach & Train: Actively mentor Baristas, providing on-the-spot feedback and assisting in the training of new hires for success.
• Ensure Quality: Uphold MOKA standards for beverage quality and customer service on every single order.
• Manage Inventory: Assist with inventory counts and ordering to ensure we never run low on the good stuff.
• Stay Accountable: Complete accurate shift reports and maintain a clean, safe, and inviting shop for everyone.

What to expect:

• Leadership Responsibility – You will report directly to the Assistant and General Managers to drive store success.
• Fast-Paced Environment – A high-energy role where you'll be standing, moving, and multi-tasking.
• Rain or Shine – We show up for our community 365 days a year, no matter what the forecast says!

Perks:

• Growth-Focused – Competitive pay, tips, and company-wide career growth opportunities.
• Flexible Schedules – Shifts that respect your life outside the shop.
• Benefits – Healthcare, 401k, dental, vision, shift drinks, and product discounts.
• Great Vibes – A welcoming team culture that makes leading a shift a blast!
• Pay – Up to $19 an hour (this includes $3 in average tips based on 2025 data)

Why should you apply? We’re not just hiring supervisors we are looking for community-minded leaders who know how to fuel the fun and make an impact.

Like what you see? Join the crew. Fuel the fun.