Shift Supervisor

POSITION: Shift Supervisor

LEVEL: Supervisor

DEPARTMENT: Starbucks Marketplace/ Starbucks Mall/ Starbucks Paseo Herencia

PARTNER NAME:

Wind Creek Aruba Purpose:

Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Wind Creek Aruba Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized for inspiring fairness, creating higher levels of personal accountability and focus on our Guests. The resulting creation of wealth will grow opportunities for all.

Purpose of the department:

With every cup, with every conversation, with every community- we nurture the limitless possibilities of human connection.

Every cup has a story to tell—from our farmers to the hands of our customers. Our store is the new Third Place, where with every conversation we have and through human connection we connect with all. Starbucks is in the human connection business—over coffee. We create an environment where all stakeholders work together for the mutual benefit of one another.

We are a bridge for a better future, uplift every day, ensure the future of coffee for all, contribute positively to the community, give more than we take, generate long term returns.

Reporting line:

The Shift Supervisor reports directly to the Store Manager in case the SM is not present it is the ASM.

Job Profile:

This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

Education, technical knowledge, and skills:

• Associate degree or equivalent.
• Digital proficiency.
• Proficiency in English - written and oral.
• Proficiency in Spanish and Papiamento – oral.
• Minimum of one year experience in a supervisory position.
• Act with integrity, honesty and knowledge that promote the culture, mission and promises of Starbucks.
• Challenging self and team to deliver store goals and expected results tied to Partner, Customer and Business
• Strong interpersonal skills
• Effective communication skills, clear, concise, with openness and sincerity
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Ability to direct the work of others, teaching and coaching the team.
• Ability to work collaboratively with the team and inspiring and motivating partners.
• Remain composed in difficult situations.
• Knowledge of the retail environment
• Ability to build relationships.
• Ability to learn quickly.
• Ability to perform different tasks within the store during each shift.
• Ability to adapt and respond to the changing environment.

Leadership Competencies/ Personality Profile:

Customer service experience in a retail or restaurant environment – 1 year.

Experience in a role that requires constant interacting with and fulfilling the requests of customers.

Delegating tasks to other employees or coordinating the tasks of two (2) or more employees.

Core Work Activities:

• Executes store operations during scheduled shifts; organizes openings and closing duties as assigned.
• Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards; or customized for customers, including changes such as temperature, quantity of ingredients or substituted ingredients.
• Follows health, safety, and sanitation guidelines for all products.
• Follows other Starbucks store operating policies, procedures, and standards, including cash register/management practices as well as store safety and security, and ensures the safety of all other partners during each shift.
• Discovers and anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with customers / responding to their needs through clear and pleasant communication; follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Communicates information to manager so that the team can respond as necessary to create the Third-Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed; provides feedback to store manager on partner performance during shift.
• Contributes to a positive team environment by recognizing changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods and by collaborating with store manager to find new, create and effective methods of recognition.
• Maintains regular and punctual attendance.
• Works flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.

Managing and Conducting HR Activities:

• Ensures employees are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening within the department as well as with the “internal customers”.
• Shows commitment by providing excellent service, participates in meetings and models desired behaviors in all interactions with guests and employees.