Shift Supervisor

Job Description

Position Goals:

• To lead a team ensuring an efficient and safe workflow for storing and preparing food product orders. With a focus on inventory management supervision, warehouse organization, accurate order preparation, and compliance with food safety regulations.
• To ensure that food products are handled properly and delivered on time, while maintaining customer satisfaction goals, optimizing operational costs, and promoting a safe and collaborative work environment.

• To ensure a safe place to work for all employee's, contractors, and visitors.

Specific Functions What does he/she do?

• Validate the physical and virtual warehouse counts in conjunction with internal and external auditors.
• Control physical stock and outgoing product, pallets, racks, and promotional items.
• Guarantee and monitor daily compliance with the correct and complete loading of products for routes, verify and compare the information and products loaded to suppliers; in case of discrepancies, document and notify the Seprod supervision team.
• Supervise the proper functioning and maintenance of assigned equipment daily during shift handovers.
  
  
• Daily supervision of the performance of the personnel under your supervision.
  
  
• Maintain the work area in optimal conditions of cleanliness, safety, and hygiene.
  
  
• Minimize and control losses generated by daily warehouse operations.
  
  
• Control physical and virtual stock resulting from returns.
  
  
• Obtain and record performance indicators for the picking and warehouse management process.
  
  
• Ensure compliance with KPIs for warehouse and picking management.
  
  
• Plan operational resources according to workload and established priorities.
  
  
• Seek cost optimization in the warehouse and picking process provided to the customer.
  
  
• Collaborate with operational and administrative departments to ensure service and departmental results.
  
  
• Ensure appropriate product rotation according to information provided by the WMS system to maintain operational costs on target and prevent losses due to freshness.
  
  
• Interpret reports and information from the WMS.
  
  
• Conduct internal audits related to operations, safety, and hygiene, and in case of deviations, document
  and provide feedback to the necessary personnel.
  
  
• Verify and ensure the implementation of continuous improvement projects.
  
  

Responsibilities of the position:

• Inventory Management
• Storage and Reception
• Order Preparation
• Regulatory Compliance
• Quality Control
• Food Safety
• Personnel Management
• Reports and Documentation
• Coordination
• Warehouse Safety
  
• Problem Solving

Main challenges of the position:

• Order Preparation: Achieving and maintaining customer satisfaction levels through expected productivity.
  
  
• Operational Loss: Validate that the staff performs the correct operational processes, avoiding generating
  losses due to product handling; if necessary, manage the corresponding consequence system.
  
  
• Freshness Loss: Managing the proper rotation of food products to prevent obsolescence and reduce
  losses due to product expiration.
  
  
• Quality Control: Supervising the quality of stored and prepared products, ensuring they meet quality
  standards and there are no damaged or defective products in the inventory.
  
  
• Inventory Management: Maintaining a balance between keeping enough inventory to meet demand and
  avoiding excess inventory that could result in additional costs and losses.
  
  
• Personnel Training: Ensuring continuous training in safe and efficient food handling practices for the staff.
  
  
• Coordination with Other Departments: Coordinating closely with other departments such as production
  and sales to ensure effective communication and efficient order and delivery management.
  
  
• Problem Solving: Addressing any problems or challenges that arise in the warehouse effectively and
  promptly, such as delivery delays, product damage, or changes in demand.
  
  
• Safety and Order in the Warehouse: Maintaining a safe working environment in the warehouse by
  implementing safety measures and promoting a safety culture to prevent accidents and injuries.
  
  
• Technology and Automation: Training and adopting warehouse management technologies and systems
  (WMS) to enhance accuracy and efficiency in inventory management and order preparation.
  
  
• Personnel Management: Supervise and lead warehouse staff, including scheduling, training, motivation,
  and conflict resolution to maintain a productive and engaged team.
  
  
• Returns Management: Effectively handle product returns and process them efficiently to minimize losses.
  Transportation Coordination: Collaborate with transportation and logistics teams to ensure effective
  product distribution from the warehouse to final destinations.

Previous Experience:

• A minimum of 3 years’ experience in materials / warehouse role
• Bachelor’s degree.

Background:

• Inventory Control
• MS Office to elaborate reports
• Experience with WMS technology a plus
• Continuously Improvement Tools a plus
• Personnel Management
• Experience with Audits

Qualifications/Skills:

• Communication and interpersonal skills.
• Leadership skills such as decision making, motivation, and goal setting.
• Strong problem-solving skills.
• Organization and time management abilities.
• Conflict resolution skills.
• Customer service skills.
• Warehouse processes: incoming, picking, shipping
• Inventory control
• Cycle counts
• Intermediate Excel skills (Pivot tables and charts)
• WMS (Warehouse Management System) administration
• Development and implementation of KPIs (Key Performance Indicators)