Shop Foreman

Key Responsibilities

• Main shop contact for service advisors.
• Maintain good customer relations by providing detailed communications to service advisor and speaking with customers as needed and is appropriate.
• Optimal dispatch of jobs to technicians based on expertise, ability and capacity.
• Ensure proper warranty procedures are followed.
• Assist in completing necessary and accurate documentation on repair orders.
• Comply with federal and state vehicle regulations and standards through ongoing education and training
• Enforce dealership policies, procedures, and safety guidelines.
• Maintain a clean, organized, and safe work environment.
• Maintain confidentiality with respect to dealership information
• Other duties as assigned.

Skills, Knowledge & Expertise

• High school diploma or GED required; technical or vocational training in diesel technology preferred.
• Valid driver’s license required; CDL preferred or willingness to obtain.
• 5 years of related experience in a heavy-duty shop / service operation
• Experience managing technicians
• Ability to work effectively within a team environment
• Knowledge of mechanical repair (medium- and heavy-duty truck systems preferred)
• Understanding of engine repairs, tune-ups, diagnosing and testing
• Knowledge of electrical systems electrical/electronic diagnosing and testing
• Knowledge of cab, suspension, air brake, hydraulic brake, steering gear & springs, Clutch, transmission and differential and all other components / systems
• Active desire to develop professional skills and have an active role in career growth
• Must be able to lift 75lbs and carry weight up to a distance of 5 feet.