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Diamond Foundry

Posted 19 months ago

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Showroom Manager - Miami

MiamiOn-siteFull-time

AI Summary

Manages a VRAI showroom in Miami, leading Diamond Experts to meet sales KPIs, training and coaching staff, and overseeing daily store operations including inventory, merchandising, and clienteling.

About this role

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

We’re excited to be looking for a seasoned Showroom Manager to join our growing team. You’ll be a trusted advisor in the customer journey and play an integral part in growing the in-person shopping experience at VRAI.
This role is perfect for you if you thrive on building strong customer relationships, creating a memorable experience for life’s special milestones, and leading a team of Diamond Experts. You love selling, coaching, and diamonds that are created sustainably, are reasonably tech-savvy, and are excited to join a nimble team to in turn, help grow the VRAI brand.

Responsibilities

  • Consistently meet or exceed quarterly individual and team KPIs. Model sales-driven behavior and cultivate talent through sales training and mentorship (manage inbound pipeline, nurture leads, close sales, etc). As well as using clienteling and other creative strategies to drive revenue.
  • Partner with VRAI management in the hiring, training, continued development, and management of Diamond Sales Experts in your location. Focus on supervising daily store procedures, including: opening/closing/policies, inventory management, merchandising, security, staffing, supplies ordering, and shipping and receiving, and act as a subject matter expert in company systems, policy, and procedure for clients and staff.
  • Seek continuous improvement of systems and practices to ensure optimal client experiences. Partner with VRAI management and Retail Operations to develop and implement new policies and procedures. As well as, collaborate with VRAI marketing and product team on product launches, in-store events, press days, activations, and influencer hosting.

    • Requirements

  • 4+ years management experience in a luxury retail environment, minimum
  • Proven ability to close sales in a high-volume environment
  • Diamond and jewelry expertise strongly preferred
  • Independent, motivated, and well-organized
  • Available weekends

    • Skills

    ClientelingDiamond ExpertiseInventory ManagementJewelry ExpertiseKPI ManagementLuxury Retail OperationsMerchandisingSales TrainingShipping And ReceivingStore Opening And Closing Procedures

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