Silver City - Contact Center Representative - September 2020

Overview

Our Customer Service Representatives and Technical Support Representatives are vital members of our company. You will field customer inquiries and find innovative ways to respond. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic work experience with different cultures as well as unlimited opportunities to grow your potential and develop your career.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Qualifications

• Filipino citizen or with equivalent legal status
• Proven oral & written English communication skills
• Strong logic and problem-solving skills
• Availability to work through various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills