Site Service Supervisor

Main Duties, Responsibilities and Authorities

• Effective management of department resources

• To liaise with clients

• Continuous improvement of operational efficiencies and client deliverables including turnaround times

• Ensure the maintenance of the Health and Safety, Quality, Technical and commercial standards

• Manage site diary alongside others within the operational team.

• Undertake operational tasks.

• Undertake checking and reporting as per ISO 17025

• Follow procedures as per the quality manual.

• Develop and mentor the Site Services team.

• Provide inspired leadership for the organization.

• Develop, implement and review operational policies and procedures.

• Help promote a company culture that encourages top performance and high morale.

• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

• Support working communication with the management team.

Key Tasks

• Drive site services in Northampton and at possible future locations with responsibility for equipment, staff training through to successful UKAS accreditation

• Training and development of staff both in the laboratory and site technicians across the region

• Assisting IT in the Development of reporting formats

• Ensure client deadlines are kept at all times

• Provide commercial and operational KPIs to Line manager

• Communication with clients and staff daily

• Positive and friendly, be approachable to other staff

• Maintenance of high level of competence for Staff and control staff turnover

Job Holder Profile

• Appetite for the role and acceptance of the challenge.

• Sound and demonstrable technical knowledge

• Team management experience

• Strong knowledge of the construction industry from contracting or materials testing background

• Knowledge of working with UKAS systems

• Highly client focused individual with the ability to set and achieve results

• Good written and verbal communication skills

• Self-motivated and reliable

Requirements

• Experience in a customer facing role.

• Close attention to detail and understanding of operating within a quality system.

• Good IT Skills (Microsoft Office base, in particular Excel and Word).

• Team Player.

• Punctual with excellent time-keeping.

• Strong prioritising and organisational skills.

• Positive attitude towards changes.

• Adaptability to use various in-house systems and follow procedures.

• Full UK Driving Licence.

• Experience of working in challenging physical environments.