Slot Casino Service Representative - Slot Operations

This positionis responsible forcirculating throughout the assigned casinoarea, andserving player quests by redeeming winning voucher tickets, making change forplayersandassistingplayers with rules of the game.

ESSENTIAL FUNCTIONS:

• Monitor daily jackpot and machine malfunctions transactions for accuracy and response time

• Responsible for supervising Slot Attendants and Slot Technicians on assigned shift within assigned section

• Assistsin training, counseling,schedulingand evaluating direct reports

• Handle employee and customer complaints and disputes

• Promotes positive customer service, safety, security and creates a friendly atmosphere

• Ensures that Slot Attendants work with cashiering personnel, securityofficersor other Hard Rock departmentsin regards tojackpot payouts, and exchange slips

• Monitor and document all currency transaction reporting requirements

• Safeguard against theft and ensures the security and integrity of all casino property

• Report developments that may affect the casino operation to the Manager, Slots, Manager, Slot Technicians and/or Director, Operations

• Ensure prompt and discreet notification toappropriate managementof any observation of illegal acts or internal ethics violations

• Other duties as assigned

QUALIFICATIONS:

• High school diploma or GED and some customer service experience preferred, or an equivalent combination of education and/or work experience.

• This is an entry-level position.

• Must be able to learnall ofthe games and explain rules to guests.

• Mustpossessbasic mathematical skills which include ability to add, subtract, multiply and divide, specific to position responsibilities, counting money accurately and balancing cash drawer.

• Must be able to operatehand heldvalidating unit and enter information intocomputer.

SKILLS

• Strong leadership and interpersonal skills 

• Excellent interpersonal,oraland written communication skills.

• Meticulous,organizedandaccurate

• Extreme confidentiality.

• Familiarity with a variety of computer systems and applications.

• Be flexible to work varying shifts and time schedules as needed.

• Communicate effectively with all levels of employees and guests.

• Manage multiple details and tasks concurrently in a changing environment.

• Able to work effectively in a team environment.

• Analyze and think about howpossible solutionsimpact onthe entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.

• Ability to walk distances.

• Ability to lift 30 to 40 lbs.

• While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; use hands to finger, handle, or feel; reach with hands and arms,talkor hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depthperceptionand ability to adjust focus.

• The Casino environment is hectic,fast-pacedand often crowded and noisy. May be exposed to casino related environmental factorsincluding, butnot limited to excessive noise and constant exposure togeneralpublic.