[SNOW-NPI] ServiceNow ITBM - Solution Architect

ROLE AND RESPONSIBILITIES

• Designs, develops, tests and deploys solutions for customers.
• Builds on the extensive knowledge of what works and what doesn't work.
• Technical deliverables related to ServiceNow configurations and/or integration development.
• Lead in requirements gathers workshops onsite for our customers

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• At least 6+ years comprehensive experience with ServiceNow platform and 3+ years’ experience with ITBM.
• Proven consulting experience as a key technical resource leading the development and delivery of ITSM or other ServiceNow solutions in client environments.
• Experience of ITIL, minimum foundation level, ideally higher.
• Ability to develop on the ServiceNow platform including the customization.
• Knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, email alerts configuration.
• Strong interpersonal skills and customer-centric attitude is a must
• Ability to engage as an integral technical resource to develop client solutions
• Ability to participate in design workshop, development, testing and deployment activities with customers
• Strong JavaScripting experience
• Experience working with Agile teams, methodologies, and tools
• Excellent communication skills

DESIRED SKILLS

• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO, and other such technologies.
• Experience with Web Technologies (XML, HTML, Web Services, eSA) and working in a SaaS environment.
• Working knowledge of how configuration management factors into the ITIL framework
• ServiceNow System Admin Certification
• ServiceNow Implementation Specialist Certification