Software Engineer, Web Application Support

VSG Recruitment is a full-service recruiting agency offering white-glove talent acquisition services to both start-ups and Fortune 500 companies. With our network of top tier talent talent and highly experienced recruiters, we're able to cost-effectively procure the perfect candidate for our clients.

• Job Type: Full-Time
• Experience required: 4+ Years
• Salary Package: Competitive with Full Benefits

Our client is a leading Financial Services Consulting and Asset Management Company.

The Application Support Engineer role will be responsible for providing technical support for the APIs hosted on Apigee. The role will work in either morning shift or afternoon shift and rotate as required. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.

Responsibilities:

• Provides production support for API platform supporting web applications.
• Support DTCC API applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments.
• Provide 24x7 support for event monitoring, incident triage and escalation
• Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
• Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
• Provide support for change management approval, execution for DTCC’s production application services
• Client support team engagement to assist with application related incidents, client testing and integrations
• Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
• Access administration for application access to DTCC's production application services
• Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

## Qualifications

• Minimum of 4 years of related experience
• Bachelor's degree preferred

Additional Qualifications

• API Technologies – Google Apigee, Rest API, JSON, JWT, OAuth
• Open source Technologies – Casandra, Zookeeper, Postgres, PostgresSQL, OpenLDAP, Qpid
• Middleware application administration/Support - WebSphere, Apache, Tomcat, MQ
• Platform – Red hat Linux, Windows
• Knowledge on Java technologies, AWS cloud, Clustering, Load balancing, Autosys, SSO, SAML

## Additional Information

All your information will be kept confidential according to EEO guidelines.