Software Engineering Manager - Intercom

About the Team

We are a small, dynamic team focused on building intelligent cloud-managed Intercom systems. Intercom is our second newest major product line and is off to the best start of any product in Verkada’s history. Our Intercom allows customers to receive calls from anywhere - at their desk or on their phone - with rich video and 2-way audio. And we have a lot more to build.

We consider our team a startup within a startup, with a large amount of ownership and autonomy. We're looking for a strong engineering manager to come lead our growing team.

What You'll Do

• As the lead for the Intercom team, you aren't just building features; you are scaling the backbone of a rapidly expanding product line, and defining the roadmap and strategy to help us capture customers in new markets
• While your primary focus is people and delivery, you will provide technical leadership through architecture reviews, ensuring our stack remains scalable as our customer base grows 10x, and be willing to roll up your sleeves to write code or prototype new features
• You will be responsible for the career growth of high-performing engineers. We value managers who can identify 'force multipliers' within their team and mentor the next generation of tech leads.
• Inspire your team to create highly polished and delightful user experiences, informed from your direct observation of our customer’s needs
• Work closely with Product and Design to shape our understanding of our customer’s needs and deliver solutions that provide meaningful value
• Collaborate with other engineering leaders to define, communicate, and execute on goals, priorities and process

What You Bring

• 2+ years experience managing, leading, and inspiring a team of engineers; including hiring, retaining, and managing performance.
• 5+ years of work experience in a software engineering roles, on a team focused on building great product experiences
• A 'Product-First' mindset. You care more about the user's problem than the specific technology used to solve it.
• Deep understanding of enterprise SaaS
• Experience with both backend and frontend
• Experience working in an agile software development environment
• Eye for design, product details, and polish
• Working knowledge of at least one server-side framework and one database system
• Degree in Computer Science or related Engineering field