Software Licensing Advisor

Are you a talented Software Licensing Advisor ready for your next exciting opportunity?

Join our dynamic team in Christchurch!

Please note: This is a fixed-term position through to December 2026, with the potential for an extension beyond this date.

Why You’ll Love Working with Us

• Great Team Benefits:
  Competitive salary and benefits package including health insurance, a paid volunteer day per year, fun team events and social activities.
• Customer-Centric Culture: We’re passionate about delivering exceptional support and building trusted partnerships with our customers.
• Diverse Client Base: You'll work with many different people and solutions, allowing you to showcase your technical expertise and top-tier customer service skills.

About the Role

As a Software Licensing Advisor with Cyclone, you will be a part of a small team managing renewals, orders, and quotes for Cyclone on behalf of University of Canterbury who we are contracted by to provide this service. The primary focus of this role is to act as the initial point of contact for all basic and routine activities relating to software and respond to service requests on behalf of the Software Licensing Team.

The role of the Software Licensing Administration will be part of a team who are responsible for building and maintaining relationships with key customers at the University of Canterbury. Through your knowledge and expertise in this complex field you will deliver exceptional service to our valued customers by answering their day-to-day licensing requirements while managing their expectations and clearly explaining what is realistically possible or not.

What You'll Do:

• Procuring Software on behalf of University of Canterbury
• Assisting the customers technicians with sourcing updated software and licenses for updated images

• Maintain a good, up to date knowledge on new technologies and how they can be applied to existing and new customers

• Receiving and processing enquiries and requests pertaining to software including pre-sales advice and existing order management including ETA’s Sourcing the best possible options
• Storing of relevant information including serials, media and download information

What You'll Bring:

• Experience within the customer service or sales industry
• Experience delivering client-focused solutions to customer needs
• Excellent communication skills, both verbal and written
• Excellent relationship management skills and experience
• Strong planning, organising and administration skills
• Proficiency when working with spreadsheets, email, web and other communication media
• A high level of accuracy and attention to detail

Why Join Us Here at Cyclone?

Cyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch, Dunedin and Invercargill. We employ over 180 team members including ICT specialists, Engineers and Consultants. Working at Cyclone includes the opportunity to thrive in:

• Having training platforms and development pathways with direct access to large multinationals such as Microsoft, HPE, Aruba, Fortinet, Apple, Google, and Dell.
• Being part of a collaborative team, with tight customer and supplier relationships.
• A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.

To apply

You must currently live in New Zealand and be eligible to work here to apply for this position. Our customers require us to complete security and reference checks.