Software Support Representative

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been committed to delivering exceptional customer experiences, helping organizations get the most out of our software while supporting safer, more compliant workplaces. As we continue to grow, we're looking for someone who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software.

• Deliver exceptional technical support to customers via phone and email, ensuring timely and effective resolution of inquiries.
• Build trusted relationships with customers by providing friendly, knowledgeable, and solution-focused support.
• Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform.
• Educate customers on software features and functionality through clear explanations and product guidance.
• Document customer inquiries, feature requests, and enhancement ideas to support continuous product improvement.
• Test new features and software updates to ensure quality and functionality before release.
• Partner with Development and other internal teams to resolve complex issues and advocate for customer needs.
• Identify opportunities to improve internal processes, support documentation, and the overall customer experience.
• Monitor recurring customer trends and feedback to help drive continuous improvements across the business.
• Contribute to a collaborative, customer-focused team by participating in daily meetings and sharing knowledge with colleagues.