Solution Expert

ParisRemoteFull-time

AI Summary

Acts as a trusted advisor for strategic customers during the RUN phase, analyzing advanced client needs and translating requirements into scalable solutions within the 360Learning platform. Manages a portfolio of enterprise clients, leads complex integrations, and delivers professional services to maximize business impact.

About this role

Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform.

You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities.

These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value.

Within 1 month, you will:

Become a Trello expert through our onboarding process

Understand our product offering through training

Master our platform and be able to support clients on basics requests through ticketing

Within 3 months, you will:

Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously

Start to answer questions coming from your portfolio of clients

Support the Customer Success partner on functional and technical questions

Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting

Within 6 months, you will:

Be able to pitch the value of the 360Learning platform

Develop repeatable and scalable processes to improve project quality and delivery

Support Strategic customers all along their contract from an expertise standpoint

Deliver Professional Services to our existing customers base

Within 12 months, you will:

Onboard another Solution Expert

Contribute to our knowledge base to share best practices and lessons learned

Work with our partner ecosystem to strengthen the services proposed to our clients

Deliver platform audits to clients

Deliver professional services proposed in our Professional Service catalogue

The Skill Set

3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)

Previous deployment experience of SaaS products, ideally HR related

Project management skills

Good understanding and experience working with APIs, SSO configuration & troubleshooting

Solution-oriented, client-first mindset in everything you do

Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders

Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations

Fluent French (US/UK) and B2 level or equivalent English

Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

What We Offer

Compensation: Package includes base salary, a variable component and equity 📈 Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.

Balance: Flexible hours, full remote work possible anywhere in France 🏠

Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀‍

The Interview Process

Phone Screen with our Talent Acquisition Manager

Discovery Meeting with a Solution Expert

Case Study Meeting with 2 Solution Expert Coach and a Solution Expert

Clarification Meeting with our Head of Professional Services

Culture Fit Meeting with our Chief Human Resources Officer

Offer !

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC

Skills

APIsFlat File IntegrationPlatform AuditsProject ManagementSaaS DeploymentSolution ArchitectureSSO ConfigurationThird-party Tool IntegrationTrelloTroubleshooting