Solutions Consultant

As our Solutions Consultant, your number one priority is helping customers unlock brand health insights they can't surface in the dashboard alone, while owning commercial outcomes across onboarding, renewals, and pre-sales conversations.

Why this role exists

At Tracksuit, Solutions Consultants turn brand data into brand stories. You'll support our growing UK Solutions team, working alongside Max to make sure customers get real, actionable insight from their Tracksuit data, wherever the dashboard alone can't get them there.

You'll be a trusted analytical and commercial partner across Sales, Customer Success, and Product, helping brands see what their data is really telling them. As we continue to scale in the UK, this role is central to how customers experience the depth of what Tracksuit can offer.

Own brand tracker & insight delivery: Lead brand tracker development and survey consultation cross-functionally between customers, Sales, and Customer Success

Uncover the story in the data: Analyse customer and category data to surface actionable brand performance insights and translate them into clear, compelling narratives

Maintain the standard: Keep insight delivery accurate and consistent with Tracksuit's data integrity and storytelling standards

Support commercial conversations: Bring analytical and commercial context to onboarding, quarterly reviews, and renewals

Add insight value pre-sales: Support scoping and survey design conversations where your expertise adds real commercial weight

Navigate complexity: Handle methodological questions and disputes on complex accounts, with guidance from senior team members

Shape the product: Propose new ways of cutting data that could live in the Tracksuit dashboard, working directly with Product to develop these improvements

Build scalable solutions: Collaborate with colleagues on repeatable approaches and enablement for other teams

Bring local context to a global picture: Contribute UK market and category knowledge to global insight frameworks

Represent Tracksuit externally: Promote Tracksuit at industry events and through networks (e.g. Market Research Society, Aura Awards, MADFest)

4+ years' experience in insights, analytics, brand tracking, or market research (agency or client-side)

Working knowledge of brand tracking methodology and metrics

Solid grounding in quantitative research — survey design, sampling, statistical interpretation

Strong written and verbal communication, with the ability to make data commercially compelling to non-research audiences

Confidence collaborating cross-functionally with Sales, Customer Success, Product, and Marketing

A kind, smart, and genuine human with a growth mindset

SaaS experience — familiarity with subscription/dashboard-based delivery and how product engagement drives retention and expansion

FMCG research experience

Exposure to pre-sales (advanced discovery, demo facilitation, solution scoping and architecting)

Mentoring and coaching experience

Consistently high-quality, well-turned-around tracker builds and survey consultations for customers

Insight outputs that visibly shape onboarding, QBR, and renewal conversations, reflected in Sales/CS feedback

Meaningful contribution to pre-sales scoping and win outcomes on supported deals

Strong, growing use of Tracksuit's AI tooling across insight and analysis work