Solutions Engineer

San FranciscoOn-siteFull-time

AI Summary

A Solutions Engineer who partners with sales, data science, and executive teams to close new business by designing technical solutions, delivering demos, and advising clients in the AdTech/MarTech ecosystem.

About this role

As a Solutions Engineer on the commercial team, you will work closely with our Data Science, Enterprise Sales, and Executive team to close new business through solution expertise. For Windfall’s commercial sales motion, the role of the Solutions Engineer is multi-faceted.
You will be a strategic advisor to our internal sales team, solutions architect for our prospects, a product representative for demos, and voice of the customer in driving our GTM strategy.

You should enjoy solving problems and collaborating with others, and have a strong understanding of the AdTech/MarTech ecosystem. You need to be comfortable working with executive-level stakeholders and experienced product leaders, and can easily facilitate conversations with both technical and nontechnical audiences.

We’re on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win when our customers win; and (5) Act with integrity and trust.

Responsibilities:

Understand business problems to find the best technical solution among all possible

Design and deliver new workflows, tests, and POCs for clients, and make recommendations for new use cases

Partner with commercial sales as the technical arm of relationship selling

Develop deep relationships with the client’s technical teams and respect from their commercial organizations

Develop expertise regarding internal tools and administration

Define features, phases, and solution requirements, providing specifications according to which the solution is defined, managed, and delivered

Describe the structure, characteristics, behavior, and other aspects of the technology to project stakeholders

Establish & maintain internal relationships with adjoining teams to ensure the seamless external experience

Advise teams on customer feedback, PoV, and effectiveness of collateral

Document customer business objectives, workflow diagrams, and success criteria

Participate in the creation and delivery of customer-facing presentations (QBRs, Pitches, etc.)

Conduct/participate in opportunity pre- and post-mortems, assisting with documentation

Assist with account planning and whitespace analysis

Requirements:

Minimum of 2+ years in an external client-facing role with great EQ is essential

Prior experience in Solution(s) Role or AdTech/MarTech/Data industry

Scrappiness. We don't have all the answers, but you'll need to find them

Basic computer science skills or interest in self-learning – Command-Line and SQL proficiency will jumpstart your time to value

Great communication skills internally and externally – Prompt response and action when needed, people rarely need to follow up with you

Startup personality: smart, ethical, friendly, cross-functional, hardworking, and proactive

Preferred Qualifications:

Bachelors and/or Masters degree in a technical discipline (Computer Science, Technology, Engineering, Math) or another quantitative field

Ability to work in ambiguous environments with little direction

Technical experience with analytical tools, methodologies, and design

Willingness and desire to learn and adopt new skills - both technical and non-technical - to craft and deliver the best solutions

Additional Information:

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site

Compensation range:

Skills

Account PlanningAdTechCommand-lineCustomer Feedback AnalysisData IndustryExecutive-level EngagementFeature SpecificationMarTechOpportunity Pre- And Post-MortemsPitch PresentationsPOC DevelopmentQBR DeliverySolution ArchitectureSolution DesignSQLStakeholder CommunicationTechnical DemosWhitespace AnalysisWorkflow Design

Solutions Engineer

About this role

Responsibilities:

Requirements:

Preferred Qualifications:

Skills

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