Spanish-Speaking Customer Experts for an Insurance Company -work in Sofia

Patrique Mercier Recruitment FR is excited to offer a remarkable opportunity for a Spanish Speaking Customer Experts for an Insurance Company to join a vibrant team in Sofia, Bulgaria. This opportunity comes with a fully paid relocation package, enabling candidates to experience a new culture while advancing their career in customer service.

• Provide excellent customer service to Spanish-speaking customers through phone, email, and chat.
• Assist customers with product inquiries, order processing, returns, and general support.
• Resolve customer complaints effectively and efficiently to ensure customer satisfaction.
• Keep accurate records of customer interactions using CRM software.
• Stay updated on company products and services to provide accurate information.
• Collaborate with internal teams to enhance the customer experience.
• Participate in ongoing training sessions to improve product knowledge and customer service skills.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer service roles, ideally within a relevant industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities focusing on customer satisfaction.
• Proficiency in customer service tools and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Flexibility and willingness to relocate to Sofia with relocation expenses covered.

Benefits

• Comprehensive training fully covered
• Secure employment along with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Access to over 50 benefits and services tailored to your needs
• A welcoming international workplace culture
• Ongoing support and learning opportunities
• 1500 euro singing bonus
• Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live