Posted 5 days ago

Specialist, Partner Success

Makati CityFull-time

AI Summary

Manages relationships with channel partners, supports sales growth through partner programs, and coaches internal sales teams while maintaining CRM hygiene and conducting partner health checks.

About this role

Job Title:

Specialist, Partner Success

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Partner Specialist to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will be focused on managing relationships with important channel partners, and supporting a team to grow sales through channel partners. You would create channel specific sales plays and programs, which requires internal engagement and coaching of the internal sales team. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have

3+ years of prior experience working in a customer service or sales capacity
Experience of high-volume calling
A passion for customer experience
Experience coaching others or training delivery
Excellent knowledge of MS Office programs
Experience using email, phone and video tools
Experience working with Salesforce.com or similar CRM
Maintain overall ownership and to function as single contact for Top Channel Partners

You Will

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
Manage high volume of customer contacts through phone and email each day
Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
Maintain a high level of CRM hygiene to ensure all relevant data is captured.
May potentially attend vendor events

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time

Skills

Channel ManagementCRMCustomer SuccessEmailEscalation ManagementInside SalesMicrosoft OfficePhoneSalesforceSales ForecastingTraining DeliveryVideo Tools