Sponsor Donor Processing Associate II

Please note: This is a full-time role that works onsite at our Global Ministry Center in Colorado Springs, CO. Preference will be given to candidates who are local to the Greater Colorado Springs area.

Overview

IMPORTANT – PLEASE NOTE:The first (approximately) six to nine weeks will consist of all-day training onsite at our Global Ministry Center to ensure team members are fully equipped when taking live calls, chat and email to and from sponsors and donors, and will include on-the-job training. To be considered for this position, you must be available to attend every day of in-person training beginning Monday, October 26.

Once training is completed and on-the-job training begins, your regular 8-hour shift will be between the hours of7:00am to 5:45pm MT, Monday through Friday. Due to the nature of this work, this is a full-time role working onsite at our Global Ministry Center in Colorado Springs, CO. Preference will be given to candidates who are local to the Greater Colorado Springs area.

As a Sponsor Donor Processing Associate, youwillplaya critical role in how Compassion cares for its supporters. You will respond to and resolve sponsor and donor inquiries, providing information, communication, and service within a contact center environment. This role involves processing donations, managing cases, handling exceptions,andupdating accounts and commitmentsreceived through variouschannels–includinginboundphone, mail, email, chat, and case submissions.

Onoccasion, youwill alsoinitiateoutbound communication with sponsors and donors to clarify financial transactions, account details, donation methods and designations, and commitment information. These interactions typically follow automated workflows and exception resolution procedures.

In addition, you willmaintainaccuratefinancial records and sponsor/child relationships within accounts. This includesallocatingdonations and commitments to theappropriate funds, reconciling donations, and preparing daily bank transaction transmissions as needed.

Beyond transactional responsibilities, you will educate sponsors about Compassion’s child development programs, fostering sponsor satisfaction and loyalty.You will be expected to deliver exceptional service to both internal and external contacts, handling sensitive child-related information with care and discretion.

What will you do?

• Maintain a personal relationship with Jesus Christ. Be a consistent witness for Jesus Christ,maintaininga courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion’s ministry in prayer.

• Act as an advocate to raisethe awarenessof the needs of children. Understand Christ’s mandate to protect children. Commit to andprioritizeschild protection considerations in all decision-making,tasksand activities across the ministry. Abide by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Report any concerns of abuse,neglector exploitation of children through Compassion’s internal reporting process and appropriately support responses to incidents if they occur.

• Uphold and engage in Compassion’s coreCultural Behaviors.

• Receive training to ensure competence for all Associate Level II tasks and functions, as well as specialized financial transactions and resolution, detailed customer account maintenance, and specialty account processing. Provide back up and support on a regular basis.

• Receive and/or respond to contacts, verbally and/or in written form (as applicable) from sponsors, fielding questionsregardingnumerousareas related to Compassion, sponsor accounts, country/child information, general information, and/or other ministry related information.

• Initiate andmaintaina high volume of regular sponsor accounts. Research and resolve account problems, escalating to senior associates when needed.Determinebest pairings for sponsor-requested product and commitment levels, link sponsor to children and products in computersystem.

• Research and resolve journal entry errors or problems from personal contributions.

• Work within the automated workflow system toallocatesponsor/donor monies to theappropriate fundsoraccounts, andmaintain the sponsor/child relationship. Applyappropriate codingprocedures for allocation of funds to sponsor account,sponsorshipand/or commitment.

• Maintain assigned accounts and process exception transactions that requireadditionalresearch than regular transactions.

• Provide sponsors with excellent service that builds loyalty to Compassion and the overall mission of the ministry. Resolve sponsor problems, answering questions accurately while adhering to published guidelines. Follow protocol to offer options for anon-goingrelationship with Compassion and reinforce sponsor commitment to the ministry.

• Communicating in a way that reflects and supports Compassion’s mission, values,visionand strategy. Responsible for achieving individual performance and attendance metrics and contributes to overall service targets.

• As directed,participatein available training and coaching opportunities to expand knowledge and abilities related to this role.

Whatdoyou bring?

• High school diploma or equivalent

• Proficient typing and computer skills

• High levelof organization and attention to detail

• A love for Compassion’s mission and a heart to serve others

• Data entry and/or customer service skills; ideally 1-2 years of experience in a customer service environmentis stronglypreferred

• Bilingualproficiencyin English and Spanish (speaking and writing)is aplus

Why should you apply?

Being a part of the Kingdom work happening here at Compassion is truly an exciting honor.  Our team iscomprisedof business-minded Christ Followers who have a passion for child advocacy, are 100% here for one another, and work together knowing we are all parts of one body in Christ. 

One of the most amazing aspects of working for Compassion is the investment we make in our team members, both spiritually and professionally!  If you are chosen for this position, you can expect toparticipatein things like weekly team huddles, monthly team meetings, monthly chapel, and even prayer groups! We are so blessed to support our mission of releasing children from poverty in Jesus’ name! We hope you will join us in this mission and allow God to work in and through your life!

Why work here?

• The mission:Join a team that is motivated to release children from poverty in Jesus’ name.

• Our benefits: Receive generous paid time off, 10% contribution to a403(b) retirementfund on top of your salary, excellent healthcare coverage, free short-term professional counseling, andmore.

• Spiritual growth:Participatein regular chapel services, prayer groups, and department devotionals.