Sports & Fairground Manager

Key Responsibilities

• Guest satisfaction scores and feedback (NPS)
• Safety compliance and incident rates
• Revenue and participation levels
• Labour and cost control of the P&L
• Team engagement and retention

Skills, Knowledge & Expertise

• Oversee the day-to-day operation of all sports facilities and fairground attractions.
• Ensure activities and rides open on time, are fully staffed and meet quality standards.
• Deliver a safe, fun and inclusive guest experience for all ages and abilities.
• Monitor guest feedback and implement improvements to enhance satisfaction.
• Work collaboratively with entertainment, retail and food & beverage teams to maximise guest engagement and spend.

• Maintain full compliance with ride safety regulations, leisure safety standards and company policies.
• Ensure daily ride and equipment inspections are completed and documented.
• Lead incident investigations and implement corrective actions.
• Manage risk assessments, safe systems of work and emergency procedures.
• Ensure all team members are trained and competent in safety procedures and guest safeguarding.

• Recruit, induct, train and develop sports and fairground team members.
• Create rotas that balance operational need, budget and guest demand.
• Lead by example to create a positive, inclusive and high-energy culture.
• Conduct regular performance reviews, coaching and disciplinary processes where required.
• Drive team engagement and retention, particularly across seasonal teams.

• Manage labour and operational costs in line with budget.
• Identify opportunities to increase revenue through activity programming, upselling and events.
• Monitor KPIs including guest satisfaction, participation levels, revenue and staffing costs.
• Support promotional activity and peak trading periods.

• Plan activity schedules and fairground operation around occupancy, weather and demand.
• Ensure equipment and ride maintenance is scheduled and completed.
• Manage stock and equipment ordering within budget.
• Support peak periods, special events and school holiday programmes.