Sr CRM Administration - HubSpot

SrCRM Administration (India)- HubSpot

Remote,India

The Senior CRM Administratoris responsible fortheoverall operation of theHubspotCRM platform.This position provides technicaldirectionon configuration and maintenance, resolves production issues, and leads root cause analysis toidentifyand implement long-term solutions. The Senior Salesforce Administrator partners with both business and technical teams to prototype and deliver application solutions with respect to value, quality, informationsecurityand end-user experience and works with 3rd party resources to ensure that Salesforce-based projects are implemented according to best practices.

Essential Duties and Responsibilities:

• Administer, configure, andoptimizeHubSpot, including objects, properties, pipelines, lifecycle stages, workflows, automation, forms, lists, permissions, reporting, dashboards, templates, and other platform capabilities.

• Partner with sales, marketing, service, operations, and other business stakeholders to understand business processes,identifyopportunities for improvement, and translate requirements into practical CRM solutions.

• Champion CRM data governance byestablishingand maintaining system guardrails, security controls, naming conventions, documentation, and operating procedures that promoteaccurateand consistent data.

• Perform data imports, exports, cleansing, deduplication, transformation, and routine maintenance to support business operations, integrations, reporting, and dataqualityobjectives.

• Develop andmaintaina strong understanding of related business applications, integrations, and data flowsin order toidentifyrisks, resolve issues, and recommend improvements.

• Support CRM integrations and plugins, including requirements definition, field mapping, testing, monitoring, troubleshooting, and coordination with technical teams and vendors.

• Own theoverallhealth, stability, usability, and performance of the CRM environment by proactivelyidentifyingtechnical debt, process inefficiencies, adoption issues, and opportunities for automation.

• Leverage custom code and developmentwhenappropriate toextend platform capabilities and deliver reliable solutions. Partner with developers or third-party resources when specialized development isrequired.

• Own the CRM enhancement intake process for assigned work by gathering, evaluating, documenting, prioritizing, and implementing requests, defects, and continuous-improvement opportunities.

• Participate in backlog review, story refinement, sprint planning, testing, deployment, and completion of assigned work within agile delivery cycles.

• Plan for, test, and communicate the impact of HubSpot, Salesforce, Amazon Voice/Amazon Connect, and related application releases and changes.

• Organize and supportPOC’s, solution demonstrations, user acceptance reviews, and end-user validation for CRM enhancements.

• Perform root-cause analysis for production issues and implement sustainable corrective actions rather than relying only on short-term fixes.

• Partner with technical leads and vendors on solution design, implementation planning, integration design, and other technical artifacts.

• Maintain complete andaccuratetechnical and end-user documentation for system configuration, workflows, integrations, data flows, support procedures, and release changes.

• Provide user support, troubleshooting, enablement, and informal coaching to help business users adopt CRM capabilities and follow established processes.

• Support the administration and optimization of Salesforce, AmazonConnectand related business applications as part of the broader CRM ecosystem.

RequiredExperience:

• Bachelor’s degree in Computer Information Systems, Computer Science, Business, Information Systems, or a related field, or equivalent practical experience.

• Minimumof5 years of experience inCRMadministration, business applications administration, ora relatedsystems role.

• Minimum of3 years of hands-on experience administering HubSpot in a complex business environment.

• Proven experience configuring and supporting HubSpot capabilities, including objects, properties, pipelines, workflows, automation, permissions, reporting, dashboards, and data management.

• Proventrack recordof managing complex projects.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication, facilitation, and negotiation skills.

• Familiarity with agile methodologies and project management tools.

• CRM-related certificationsa plus(e.g., Salesforce Administrator).

RequiredSkills:

• Deep practicalexpertiseadministering HubSpot, with the judgment to design scalable solutions that balance business value, usability, data quality, security, and maintainability.

• Strong analytical, troubleshooting, and problem-solving skills, including the ability to investigate root causes and objectively prioritize competing requests.

• Ability to assess when no-code or low-code configuration isappropriateand when custom development, APIs, or technical specialists are needed.

• Strong communicationandcustomer-partnershipskills, including the ability to explain technical concepts to non-technical stakeholders and derive clear requirements and priorities.

• Ability to work independently, manage multiple priorities, and drive work to completion with minimal direction.

• Exceptional organization and time-management skills in a fast-paced, changing environment with competing priorities and ambiguity.

• Ability to collaborate effectively with business stakeholders, technical teams, vendors, and managed service providers without direct supervisory responsibility.

• Ability to respond calmly and professionally todifficult situationsand production incidents.

• Ability to create andmaintainclear procedures, support materials, technical documentation, and end-user guidance.

• Ability to administer and support Salesforce as a secondary CRM platform and understand how its configuration and data interact with the broader CRM ecosystem.

• Strong customer and partner focus, with a commitment to improving user experience and business outcomes.

• Ability and willingness to help others learn and effectively use enterprise applications.

• High standardsof ethics, professionalism, accountability, and data stewardship.

PreferredSkills:

• Salesforce CRM(Sales, Service, CPQ, Marketing)

• Amazon Voice