Sr. Customer Support Engineer

Job Title

Sr. Customer Support Engineer

Location(s)

Shanghai

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity

• Provide high level technical support to customers including installation, maintenance, troubleshooting, application development and necessary trainings in the service areas for instrument.
• Manage territory service activity and ensure high quality service to meet company measurements(Service KPIs), and service business target.
• Maintain high customer satisfaction in the field service work.
• Promote service contracts to fulfill customer need.