Sr. Delivery Director - SLED/FED (Public Sector Staffing & Delivery)

Position Overview

We are seeking a seasoned and mature Account Director with a strong background in ** SLED/FED (State, Local, Education, and Federal)** staffing. The ideal candidate will have hands-on experience managing large delivery teams for ** MSP-driven and direct agency clients** across the U.S. Public Sector.

This role demands exceptional leadership, client engagement, and operational control to ensure consistent delivery excellence and compliance across multiple accounts.

Key Responsibilities

Client & Delivery Management

· Oversee end-to-end staffing delivery for SLED/FED public-sector clients through ** MSPs** and ** direct agency partnerships **.

· Serve as the **primary offshore delivery owner **, ensuring all performance metrics and SLAs are achieved.

· Maintain strong relationships with **MSP program managers, onshore account directors, and end clients **.

· Ensure high-quality submittals, strong interview-to-hire ratios, and timely onboarding.

· Drive process alignment, reporting cadence, and performance governance with client stakeholders.

Team Leadership

· Lead and inspire a delivery team of 35-50 recruiters, leads, and account managers across multiple verticals (IT, Non-IT, Healthcare, Engineering, and Administrative).

· Implement structured training, mentoring, and KPI-driven performance management.

· Create a high-accountability, transparent, and collaborative delivery culture.

Operational & Strategic Leadership

· Partner with leadership to identify **growth opportunities **, new requisition categories, and process automation possibilities.

· Leverage tools such as **Beeline, Fieldglass, Coupa, PeopleFluent, and SAP Ariba , and internal systems like JobDiva, Ceipal, and JobTwine **.

· Participate in RFP/RFI support, new client transitions, and Quarterly Business Reviews (QBRs) with leadership.

Performance & Analytics

· Track, analyze, and improve **submittal-to-hire ratios, fill rates, and recruiter productivity **.

· Ensure high accuracy in reporting, data hygiene, and SLA compliance.

· Manage **gross margin control, pay-to-bill alignment **, and optimize delivery efficiency.

Required Skills & Qualifications

·9+ years of experience in U.S. staffing/recruitment, with at least ** 3–5 years focused on SLED/FED or public-sector clients **.

· Proven expertise working **through MSPs and directly with client agencies **.

· Demonstrated success in managing large offshore delivery teams (35-50 headcount).

· Deep understanding of **U.S. government procurement processes **, compliance requirements, and contracting structures.

· Excellent leadership, communication, and stakeholder management skills.

· Strong analytical mindset with exposure to **AI, automation, and analytics-driven recruiting platforms **.

Personal Attributes

· Mature, confident, and people-oriented leader.

· Highly organized with a “delivery-first” mindset.

· Strategic thinker who can balance performance, compliance, and client satisfaction.

· Strong ownership, accountability, and integrity under pressure.