Sr. Manager, Organizational Change Management

PURPOSE OF THE JOB

The Manager, Organizational Change Management leads the people-side adoption capability within the Strategy & Transformation Office. This roleestablishesand operates a repeatable OCMmethodologythat helps the organization prepare for, adopt, and sustain changes to business processes, systems, roles, ways of working, and operating models. The role ensures major initiatives are supported by change impact assessments, stakeholder engagement, communication and training plans, readiness measures, and adoptionmetrics,so transformation outcomes are realized and sustained after delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Builds and Leads the Enterprise OCM Capability

• Defines andmaintainsthe enterprise change managementmethodology, standards, templates, and artifacts used across major initiatives.

• Establishes consistent expectations for change impact assessment, stakeholder analysis, sponsor alignment, readiness planning, communication, training, adoption measurement, and reinforcement.

• Builds OCM capability across project teams, business leaders, people managers, and change practitioners through coaching, tools, and repeatable practices.

Leads Change Strategy and Adoption Planning

• Partners with portfolio, architecture, delivery, business, HR, and communications leaders toidentifythe operationaland peopleimpactsof each major initiative.

• Develops change strategies and plans that support adoption of new processes, systems, roles, policies, organizational structures, and ways of working.

• Ensures initiatives entering governance and delivery have clear change risks, stakeholder impacts, readiness needs, communication plans, training plans, andadoptionsuccess measures.

Drives Stakeholder Engagement, Communication, Training, and Readiness

• Creates stakeholder maps, engagement plans, sponsor roadmaps, communication plans, training strategies, and readiness assessments for enterprise initiatives.

• Coachesexecutives, sponsors, people managers, and project leaders on their roles in leading change and supporting impacted teams through transition.

• Coordinates with HR, Internal Communications, Training, business leaders, and delivery teams to align messaging, learning, timing, and reinforcement activities.

Measures Adoption and Reinforces Sustained Change

• Defines adoption, readiness,utilization,proficiency, sentiment, andreinforcementmetrics for major initiatives.

• Monitors change progress andidentifiesadoption risks, resistance patterns, training gaps, and reinforcement needs.

• Reports change readiness and adoption health into STO governanceforumsso adoption outcomes are reviewed alongside delivery, portfolio, and architecture metrics.

Leads OCM Team Operations and Continuous Improvement

• Plans and manages OCM capacity, work intake, prioritization, and resource assignment across the transformation portfolio.

• Maintains OCM artifacts, playbooks, lessons learned, and reusable assets to improve consistency and speed across initiatives.

• Identifiesopportunities to improve change governance, stakeholder engagement, communications, training, andadoptionmeasurement practices.

SUPERVISORY RESPONSIBILITIES

May directly supervise change management practitioners, analysts, communications/training resources, or adoption specialists as the function matures. Carries out supervisory responsibilitiesin accordance withcompany policies and applicable laws, including interviewing, hiring, training,planningand assigning work,coachingand developing staff, setting performance expectations, conducting performance reviews, addressing issues, and managing team capacity and priorities.

EDUCATION AND EXPERIENCE

• Bachelor's degree from a four-year college or universityrequired, preferably in Business Administration, Organizational Development, Communications, Human Resources, Psychology, Information Systems, or a related field;Master'sdegree preferred.

• Minimum 8 years of progressive experience in organizational change management, business transformation, organizational development, communications, training, or related transformation roles.

• Experience leading change management for enterprise technology, process, operating model, or business transformation initiatives.

• Experience coaching executives, sponsors, people managers, and project teams through complex organizational change.

CERTIFICATES AND LICENSES

ProsciChange Management Certification or equivalent OCM credentialrequired. ACMP Certified Change Management Professional (CCMP), PMP,SAFe, Agile, or related transformation certification preferred.

KNOWLEDGE AND SKILLS

• Strong knowledge of structured change management methodologies, tools, and practices, including stakeholder analysis, impact assessment, readiness planning, communication, training, adoption, and reinforcement.

• Ability to translate complex transformationobjectivesinto practical change strategies that help employees understand, adopt, and sustain new ways of working.

• Excellent executive communication, facilitation, coaching, stakeholder engagement, and influence skills.

• Strong analytical skills and ability to define and use adoption, readiness,utilization,proficiency, and sentiment metrics to guide interventions.

• Comfort working across business, technology, HR, communications, training, portfolio, and delivery teams in a matrixed environment.

• Ability to manage change fatigue, resistance, competing priorities, and stakeholder concerns with sound judgment and practical mitigation plans.

PHYSICAL REQUIREMENTS

This joboperatesin a professional office environment. While performing the duties of this job, the employeeis regularly required totalk or hear. The employeefrequentlywill sit, stand, walk, and bend during working hours. Requires manual and finger dexterity and eye-hand coordination. May berequiredto lift light objects. Requires normal or corrected vision and hearing corrected to a normal range.

WORK ENVIRONMENT

This positionoperatesin an office environment and requiresthe frequentuse ofcomputer,telephone,copier, and other standard office equipment.

This description is a general statement of essential job functions and responsibilities.

The position may include other duties as assigned.