Sr. Software Engineer

Industry - Insurance

Description:

The Contact Center Senior Software Engineer analyzes requirements and designs, develops, tests, deploys and maintains application systems in response to enterprise needs of moderate to high complexity in the fast paced contact center environment.

Qualifications

Required:

4+ years of professional experience in a related field with increasing responsibility

Experience in Java & JavaScript

Effective oral and written communication skills

Team player

Great attitude

Desired:

Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications

Experience with Cisco CVP or similar IVR call flow development

Knowledge of Speech Recognition technology, preferably Nuance

Experience with telephony integration development

Analyze requirements and design solutions for projects of high complexity and risk

Review, evaluate, organize and document detailed requirements of the various stakeholders

Prepare technical design options; consult with hardware and software technicians on options and strategies

Develop, document and present design solutions and alternatives

Prepare estimates of cost, effort and duration for development tasks and activities

Design/develop solutions according to business and technical requirements

Identify and validate software and infrastructure components required to implement technical solutions

Identify and validate solution objects, functions, interfaces, dependencies, and integration points

Prepare design documentation and participate in design reviews

Translate designs into specifications for required infrastructure and application software components

Code and unit test solutions

Participate in quality assurance and testing to achieve quality objectives

Review established quality requirements and measurement metrics

Perform quality assurance and testing activities according to planned schedules

Apply selected testing tools and techniques

Implement solutions

Adhere to Assurant change management requirements for application and system implementations

Analyze conditions and identify strategies that minimize implementation risk and/or improve system reliability and performance

Provide system support

Maintain knowledge of overall environments, utilities and procedures

Participate in on-call rotations

Provide timely, concise communication of incident status to appropriate personnel

Evaluate conditions and suggest possible strategies to minimize risk(s) of incident recurrence

Resolve development and support issues of high complexity or risk

Maintain and enhance knowledge of the business operations and strategic imperatives of Assurant

Periodically review business goals and operational and strategic objectives

Apply knowledge of the key components and relationships of Assurant products, distribution channels, and customer base

Foster and sustain open communication with business application users and stakeholders

Adhere to the Assurant Core Principles; pursue achievement of excellence in Core Competencies

Know the critical success factors supporting the Assurant Core Purpose, Mission, Goals and Strategy

Additional Information

To discuss this great opportunity, call me as soon as you can: (678) 271 9240

Adam Abas | Recruiter | Futurewave Systems, Inc.