Sr. Support Analyst, FICC & EQD Applications, IT

Key Areas of Responsibilities

• Provide functional support on Calypso, TBricks, Imagine, and several in-house systems to users

• Performing health checks and monitoring of critical systems

• Incident escalation and management

• Manage change requests from development and infrastructure teams and other configuration changes

• Configure system monitoring rules and respond to monitoring alerts

• Maintain documentation on operational procedures and technical environment configuration

• Perform BCP drills and help with IT security and audit review

• Leads projects related to new system and server deployment

• Other tasks as directed by the manager
  

Requirements

• Bachelor’s Degree (or equivalent) or above in Computer Science, Software Engineering or an IT related discipline from a prestigious institution

• 5-8 years experience in system support of systems supporting securities trading

• Good knowledge of SQL

• Proficiency in Windows and Linux server commands and shell scripts

• Good understanding of server and network infrastructure

• Proven problem-solving and analytical skills

• Good communication skills

• Very strong attention to details

• Able to work under pressure

• Willing to work on morning shifts (from 7am) and take turns to work on weekends (with compensation)
  

Additional requirements

• Business knowledge of equity derivative products and business flows highly advantageous

• Understand HKEX trading rules, market behavior and trading cycle in both agency and principal is highly advantageous.

• Understand HKEX derivative products, structured products and Market making rules is highly advantageous

• Hands on with Python, VBA or other scripting advantageous

• Putonghua (Mandarin Chinese) advantageous

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