Staff Engineer - Salesforce Developer
AI Summary
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Staff Engineer – Salesforce Developer in United States. This role is a senior technical engineering position focused on designing and delivering advanced Salesforce Voice solutions that enhance customer communication experiences at scale.You will architect and build complex voice-enabled CRM capabilities, combining Salesforce development, AI-driven features, and telephony integrations to support h
About this role
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Staff Engineer – Salesforce Developer in United States.
This role is a senior technical engineering position focused on designing and delivering advanced Salesforce Voice solutions that enhance customer communication experiences at scale.
You will architect and build complex voice-enabled CRM capabilities, combining Salesforce development, AI-driven features, and telephony integrations to support high-volume enterprise environments.
Operating within a global digital engineering organization, you will contribute to scalable, secure, and high-performance solutions used across diverse industries and markets.
The role requires deep technical expertise across Salesforce platforms, along with the ability to translate business needs into robust, production-ready architectures.
You will collaborate closely with cross-functional teams, including product managers, analysts, and stakeholders, while also mentoring junior engineers and driving engineering best practices.
This position is ideal for a hands-on senior engineer who thrives in complex systems, enjoys solving integration challenges, and influences technical direction.
Accountabilities:
- Design and develop Salesforce Voice solutions, including call management, call recording, voice analytics, and customer interaction workflows.
- Architect scalable and secure voice integration systems using Salesforce APIs and third-party telephony or communication services.
- Build and maintain custom Salesforce solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.
- Implement Einstein Voice and related AI capabilities to enhance customer insights and interaction intelligence.
- Integrate voice systems with CRM data to ensure seamless synchronization, reporting, and analytics capabilities.
- Conduct code reviews, enforce Salesforce development best practices, and ensure high standards of quality and maintainability.
- Optimize system performance, troubleshoot complex technical issues, and ensure reliability of voice-enabled solutions.
- Collaborate with business stakeholders and cross-functional teams to translate requirements into technical solutions.
- Mentor junior developers and contribute to knowledge sharing and continuous improvement within the engineering team.
- Maintain technical documentation for voice solutions, architectures, and integration processes.
- 7–10 years of professional experience in Salesforce development within enterprise or large-scale environments.
- Strong hands-on expertise in Apex, Lightning Web Components (LWC), Salesforce Flows, and Service Cloud.
- Proven experience working with Salesforce Voice or similar voice/telephony communication platforms.
- Deep understanding of Salesforce APIs (REST, SOAP, GraphQL) and system integration patterns.
- Experience with VoIP systems, call routing, telecommunication protocols, and voice workflows.
- Familiarity with Einstein AI capabilities, analytics tools, and Salesforce intelligence features.
- Strong knowledge of data security, compliance frameworks (e.g., GDPR, HIPAA), and call recording regulations.
- Experience with CI/CD pipelines and Salesforce DevOps tools and practices.
- Excellent problem-solving skills with a strong attention to detail and solution scalability.
- Strong communication skills with the ability to collaborate effectively across technical and non-technical teams.
- Competitive compensation aligned with senior-level engineering roles in global tech environments.
- Opportunity to work on cutting-edge Salesforce Voice and AI-powered CRM solutions.
- Exposure to large-scale, global digital engineering projects across multiple industries.
- Collaborative, non-hierarchical work culture emphasizing innovation and technical excellence.
- Strong focus on continuous learning, mentorship, and professional development opportunities.
- Inclusive and diverse workplace committed to equal opportunity and employee growth.
- Access to modern engineering practices including CI/CD, DevOps, and cloud-based architectures.